Our Cleanliness Guarantee
Rest assured that The Redbury New York is committed to protecting the health, safety, and overall well-being of our guests. Following the expert guidance of the New York State Department of Health (NYSDH), Centers for Disease Control (CDC), and World Health Organization (WHO), we have designed the #REDBURYREASSURANCE program to ensure our hotel remains a safe and welcoming environment for all.
For more information regarding #REDBURYREASSURANCE, please email our management team at frontofficemanagers@redburynyc.com
General Detail Cleaning
The hotel uses CDC- and EPA-approved cleaning agents.
social distancing
Social distancing will be expected and enforced in all public areas.
high touch objects
We are cleaning all high-touch areas with increased frequency.
Food & Beverage
All restaurants and bars will adhere to the most recent regulations.
dedicated team
All employees have been trained on our latest procedures and protocols.
staff safety protocols
Appropriate PPE will be worn by all employees based on their roles.
General Cleaning Protocol
- To enhance safety for visitors and staff, we use disinfectant products that meet Environmental Protection Agency (EPA) guidelines for use against viruses, bacteria, and other airborne and blood-borne pathogens.
- We have increased our environmental cleaning schedule and enhanced our operating procedures regarding cleaning and disinfectants usage
- Disinfectants will be utilized throughout the property in the cleaning of our guest rooms, hotel lobby, meeting rooms, food & beverage outlets, public spaces, and back-of-house areas.
Guest Entrances & Public Spaces
- Hotel Reception will observe social distancing along with plexi-barriers.
- The frequency of cleaning and disinfecting by dedicated staff has been increased in all public areas utilizing products that are approved by CDC, NYSHD, and/or OSHA.
- Hand sanitizing stations using CDC-approved solutions are widely available throughout public areas.
- Additional technology and contactless interactions are also available.
Food & beverage Operations
- All food & beverage operations at The Redbury New York are managed by our third-party partner, Union Square Hospitality Group. USHG meets or exceeds guidelines from the FDA Food Code and NYSHD Food Regulations.
- USHG follows sanitation guidelines and utilizes training aides backed by NYSHD and the National Restaurant Association.
- Menus have been slightly altered to ensure efficiency and minimize risk.
- Outlet hours have been adjusted to provide downtime for extensive sanitizing and increased staff training.
- All food & beverage outlets will operate under reduced capacity in order to meet social distancing guidelines and will follow local governing directives.
Guest Rooms
- Housekeeping services will only be provided upon request in stay-over rooms.
- Additional towels and amenities are also available upon request.
- Upon check-out, guest rooms will receive extensive sanitizing.
- We have removed or digitized non-essential collateral from guest rooms, such as magazines, menus, etc.
- Mini bar items have been removed but may be stocked prior to arrival with your preferred selections upon request.
- In the event of a guest with a confirmed case of COVID-19, their guest room will be removed from service to undergo a specific cleaning protocol administered by a certified trained specialist.
Guest Room Recovery Protocol
- In the event of a guest with a confirmed case of COVID-19, their guest room will be removed from service to undergo a specific cleaning protocol administered by a certified trained specialist.
- The guest room will not be returned to service until the room is deemed safe by the certified specialist and consistent with the guidance set forth by local health authorities.
- Similar recovery protocols address staff offices and work areas.
